Cancellations
If your order has not been packed by our warehouse team yet, we’ll simply cancel it and refund you, using the same method that you used to pay for it.
If your order has already been packed by our team, we will be unable to cancel it. If this happens, you can simply refuse to sign for the parcel when it arrives and it will be returned to us at no cost to you.
Returns
Amovibe accepts unwanted items for refund or exchange for up to 30 days. All we ask is that these products are unopened, unused or unworn as appropriate. and the postage for returns and exchanges will be borne by the consumer.
Faulty items will be replaced or exchanged up to 30 days after purchase, unless otherwise stated in the product specification.
In all cases you will need to tell us the details of your return via email info@news.amovibe.com. You can then post the item back to us and please don’t forget to fill in and include the return slip in your parcel. This will ensure your return is processed as efficiently as possible.
Should your unwanted item be returned to us in an unsanitary, opened or used condition, we will have no choice but to decline your refund and return the item to you.
Refunds take 5-7 business days, depending on your bank's transfer process.
Important Shipping Information
Please confirm your shipping address before checkout. Once the product leaves our facility, we will not be responsible for shipping the product. Examples of where we cannot help you include: if you are not at the address when the package arrives, such as shipping to a hotel, if you are not at home or elsewhere to receive the package, or if you do not pick up the package in time from the shipping facility.
Failed Delivery
If a delivery attempt is unsuccessful due to reasons beyond our control, such as the buyer being unavailable, incorrect address details, or refusal to accept the package, the buyer is responsible for the return shipping costs and any related losses.
Incomplete Address Information
In the event that the provided address information is incomplete or inaccurate, leading to a failed delivery attempt, the buyer is required to cover the return shipping expenses and any consequential losses.
Pickup Delay
If the buyer causes a delay in the scheduled pickup process, resulting in additional costs or complications, the buyer is accountable for the return shipping fees and any associated losses incurred during this delay.
Lost package
amovibe is not responsible for lost, misdirected or stolen packages, but if your package has not been delivered we are happy to do what we can to help find it. A lost package is one that does not show confirmed delivery via a tracking number. If your tracking number shows that the package has been delivered, the insurance will not cover the loss. If you have any problems receiving packages locally, you should request a signature-required service at checkout
Please contact our Customer service at email to get the return address.
Email: info@news.amovibe.com